When Anthony first visited the Audiology Clinic of Northern Alberta in the early 2000’s, he came as a foreigner in need of help fixing his existing hearing aids. Eventually moving to Alberta from the United States, Anthony’s decision to continue receiving service from the clinic was an easy one to make.
“I needed somebody to fix my existing hearing aids,” Anthony said. “I took them there, they fixed them, and they gave me such good service that I never left.”
Anthony has made lasting relationships with some of the clinic’s team, including Laréna Lewchuk and Essie Palmer, both audiologists that have worked at the clinic since the early 2000’s.
“Over the last 22 years, Essie and Laréna have both provided me with excellent service,” Anthony said. “They’re both highly skilled and good at what they do.”
Anthony has been dealing with hearing loss problems since he was 17 and in school. The loss of his hearing was a hindrance in his early life.
“It was impacting both education and social situations,” Anthony said. “I couldn’t hear people, so I couldn’t hear my instructors very clearly. I couldn’t hear my friends unless they were really close by me.”
Anthony was impressed with the clinic’s ability to tackle his level of hearing loss.
“For them to help somebody like me who has profound hearing loss, it’s quite challenging,” Anthony said. “I’m pushing my hearing aids ability to perform as hard as they can.”
As hearing aid technology advances, Anthony appreciates that the Audiology Clinic of Northern Alberta made sure to keep on top of the all the latest trends.
“The technology has increased quite a bit,” Anthony said. “My first set of hearing aids were analogue. Now they’re digital hearing aids, all the way to the point that now I can control my hearing aids through my phone.”
Many hearing aids available today are able to do much more than just helping with hearing issues. In recent years they have become multi-purpose devices that can be highly customized to fit each individual user’s needs.
“The feature that I like best about them is that they are able to stream with Bluetooth,” Anthony said. “I’m able to stream music with them, and I’m able to take a call using Bluetooth. It does it in both ears at once, which is convenient.”
Anthony describes the Audiology Clinic of Northern Alberta as being a full-service shop where they will help you on every step of your hearing journey, from receiving an initial hearing test in a proper sound-proof room all the way through to adjustments and repairs, years down the line.
“Probably the biggest thing you notice that you don’t see right up front is the after service,” Anthony said.
“If I have a hearing aid that has a problem, they send it off to get repaired and they also loan me a hearing aid so that I’m able to keep functioning day to day.
This attention and care at every step is the reason Anthony recommends the Audiology Clinic of Northern Alberta.
“They have a very high level of customer service.”